FAQ – Pro MedSupply | Ordering, Shipping & Returns

Question 1

How do I place an order?

Accepted Answer

We accept orders by phone and email. Simply call us at 210-441-1329 or email orders.promedsupply@gmail.com with the product names, quantities, and your shipping address. Our team will confirm availability and provide a quote within one business day.

Question 2

Do you have a minimum order requirement?

Accepted Answer

There is no minimum order for most products. However, bulk pricing discounts are available for orders of 10 or more units of the same item. Ask our team about bulk pricing when you call or email.

Question 3

Can I order online and pay by credit card?

Accepted Answer

At this time we process orders by phone and email rather than through an online checkout. Once your order is confirmed, we will send a secure payment link or invoice. We accept all major credit cards, debit cards, and checks.

Question 4

How do I get a bulk or wholesale quote?

Accepted Answer

Contact us by phone or email and let us know the products and quantities you need. We offer competitive bulk pricing for caregivers, home health agencies, and facilities purchasing larger quantities. Quotes are typically provided within one business day.

Question 5

How long does shipping take?

Accepted Answer

Most in-stock orders ship within 1–2 business days. Standard delivery typically takes 3–5 business days depending on your location. Expedited shipping options are available — ask our team when placing your order.

Question 6

Do you ship nationwide?

Accepted Answer

Yes, we ship to all 50 U.S. states. We use trusted carriers including UPS, FedEx, and USPS to ensure your supplies arrive safely and on time.

Question 7

How much does shipping cost?

Accepted Answer

Shipping costs depend on the size and weight of your order and your delivery location. We will include the shipping cost in your order confirmation before you pay. Free shipping may be available on qualifying orders — ask our team for details.

Question 8

Will I receive a tracking number?

Accepted Answer

Yes. Once your order ships, we will send a tracking number to the email address you provide. You can use it to monitor your delivery in real time through the carrier's website.

Question 9

Are your products FDA-registered?

Accepted Answer

Yes. Pro MedSupply sources products from FDA-registered manufacturers and distributors. Our gloves, masks, and medical devices meet applicable ASTM and EN standards. We are happy to provide documentation upon request.

Question 10

Are your gloves latex-free?

Accepted Answer

We carry nitrile and vinyl gloves that are 100% latex-free and suitable for individuals with latex allergies. Our latex gloves are clearly labeled. Please specify your preference when ordering.

Question 11

How are products packaged and stored?

Accepted Answer

All products are stored in a climate-controlled warehouse and shipped in secure, tamper-evident packaging. Sterile items are individually wrapped and sealed to maintain sterility until opened.

Question 12

Can I request a product that is not listed on your site?

Accepted Answer

Absolutely. Our catalog represents our most popular items, but we have access to a much wider range of medical supplies. Contact us with your specific needs and we will do our best to source the product for you.

Question 13

What is your return policy?

Accepted Answer

We accept returns on unopened, undamaged products within 30 days of delivery. Sterile or single-use items cannot be returned once the packaging has been opened. To initiate a return, contact us by phone or email with your order details.

Question 14

What if I receive a damaged or incorrect item?

Accepted Answer

We apologize for any fulfillment errors. Please contact us within 7 days of receiving your order and we will arrange a replacement or refund at no cost to you. Photos of the damaged item are helpful but not required.

Question 15

How do I check the status of my order?

Accepted Answer

Call us at 210-441-1329 or email orders.promedsupply@gmail.com with your name and order details. Our team can provide a real-time status update during business hours, Monday through Friday, 8 AM – 6 PM ET.

Question 16

Do you offer support for caregivers who are unsure which products to order?

Accepted Answer

Yes. Our knowledgeable team is happy to help you identify the right supplies for your situation. Just call or email us and describe what you need — we will guide you to the appropriate products.

Frequently Asked Questions

Ordering

Shipping & Delivery

Product Quality

Returns & Support

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